Last Updated: July 7, 2025

At Kioskak.com, we are committed to your satisfaction. This policy outlines the terms and procedures related to the return and exchange of products sold through our platform. Please read it carefully before completing any purchase.

1. General Conditions for Returns and Exchanges

The following conditions apply to all return and exchange requests:

• The product must be in its original, unused, undamaged condition, with all original packaging, accessories, tags, warranties, and invoices included.
• The original purchase invoice (or an equivalent digital proof of purchase) must be provided.
• Sellers may define a return/exchange period per product, typically between 7 to 14 days from the delivery date. Please check the product page or seller’s policy before purchasing.
• The following products cannot be returned or exchanged, unless defective or inaccurately described:
  • Used or unsealed products (unless defective)
  • Underwear, swimwear, and personal care items
  • Digital products (e.g., software, eBooks) once downloaded or used
  • Prepaid cards and gift cards
  • Customized or modified products upon buyer request
  • Perishable goods like food items or plants

2. Return Procedures

If you'd like to return a product, please follow these steps:

• Submit a return request through your Kioskak account or contact customer support within the allowed return period.
• Specify the reason for the return and provide any necessary evidence (e.g., product photos for damage or misdescription).
• Seller reviews your request and determines eligibility based on the return conditions.
• Return the product according to the instructions provided after approval. You must ship it back within a reasonable time frame.
• Inspection upon receipt: The seller will inspect the item upon return to confirm its condition.
• Refund process begins once the seller approves the return.

3. Return Shipping Costs

• Seller bears the cost if the return is due to a manufacturing defect, shipping damage, or incorrect product description.
• Buyer bears the cost if the return is due to a change of mind, as long as the product remains unused and matches the original description.

4. Refunds

• Refunds will be issued once the returned product is received, inspected, and approved by the seller.
• The refund is processed through the original payment method (e.g., credit/debit card, platform wallet).
• It may take 5 to 15 business days for the refund to appear in your account, depending on your payment provider or bank policies.

5. Exchange Policy

• Buyers may request a replacement with an identical or different product (with a price adjustment, if applicable), in case of manufacturing defects or mismatched descriptions.
• Exchanges depend on product availability.
• Requests must be made within the return window (7 to 14 days).
• The seller will cover exchange shipping costs if the issue stems from a defect or seller error.

6. Seller Responsibilities

• Sellers are primarily responsible for product quality, accurate descriptions, and adhering to their posted return/exchange policies.
• Kioskak will act as a mediator in disputes between sellers and buyers related to returns and exchanges, applying the terms of this policy.

7. Contact Us

For any questions or assistance with your return or exchange, feel free to contact our Customer Support team at info@kioskak.com or via our official social media channels.